Staying in Control
Keeping play in proportion
Lloydminster Casino is built for adults who see play as a form of leisure. In the Lobby, at a Live Casino table or on our Jackpots, only stake money you have already set aside for entertainment and can afford to lose.
Lloydminster Casino only serves players in jurisdictions where online gambling is permitted. We meet Canadian requirements on age and identity checks and on preventing money laundering. The control tools described here are open to all accounts. Our team is trained to recognize signs that play has stopped being comfortable. In that case, we reach out to the player directly and may limit the account while we talk it through.
While a player is self-excluded, or during a cooling-off pause, no promotional email is sent to them. Promotions and Lloydminster Rewards offers stay suspended until the account is fully reactivated.
Checking your own habits
You will find our self-assessment quiz in the Responsible Gaming area of your account. It takes just a few minutes, and your answers are kept private. The result states clearly whether there are any warning signs in your play.
Take these signs seriously:
- depositing more than you planned, or topping up mid-session
- returning to the games to win back what you lost
- borrowing, or spending money meant for bills, in order to play
- keeping your play secret from the people closest to you
- becoming restless or irritable at times when you are not gambling
- play affecting your sleep, work or family life
If you recognize any of these signs, set a limit or pause your account immediately. The services below also provide free help.
Understanding when limit changes apply
Lowering any of your limits takes effect immediately once you save the change. Choosing to play less never involves a waiting period.
We process any request to relax or lift a limit 24 hours after you send it. Until that point, your existing limit continues to apply, and you can withdraw the request at any time before it goes live. This pause gives room to reconsider choices made mid-session.
Once a self-exclusion or cooling-off period has started, it cannot be shortened or cancelled by anyone, our staff included, even if you ask.
Finding free help
The independent organisations below provide free, confidential support for players and their families and friends. None has any commercial link to us:
- GameSense: practical information on how games work and on keeping play in check
- ConnexOntario: a service that connects people with gambling, addiction and mental health support
- Gambling Therapy: help delivered online for people whose lives are touched by gambling, family and friends included
Look up each organisation by its name to see how to reach it today.
Protecting minors
Nobody under 19 can play at Lloydminster Casino. We confirm age before processing any first deposit, and we shut down accounts that prove to be run by a minor. Parents and guardians can install parental controls and filtering software to keep gambling sites off a device. Lock any device left unattended, and store usernames and passwords out of children's reach. Each step is explained on our Age Verification page.
Using the tools in your account
You will find every tool below in the Responsible Gaming section of your account settings. You can manage them on your own, or ask our team by email to set them up for you.
Setting deposit, stake and wager limits
With a deposit limit, you decide how much money may go into your account across a period you select. Stake limits put a ceiling on each individual bet. Wager limits control the combined value of all bets placed in that period. Once a limit is reached, the system refuses further deposits and bets until a fresh period starts.
Setting up reality checks and time alerts
At an interval you set, a reality check appears during play. It shows how much time the session has run and whether you are winning or losing overall, helping you decide to keep going or stop. Time alerts work too: choose a playing period before starting, and a prompt pops up when it runs out.
Taking a cooling-off break
A cooling-off break can run for one day to six weeks, as you decide, and during that time your account is frozen. Making deposits, placing bets and claiming promotions are all blocked until the break ends. Your balance remains untouched, and withdrawal requests can still be sent by email. When the chosen period is over, your access is restored without any action on your part.
Closing your account or self-excluding
For players who need a longer and firmer break from gambling, self-exclusion is the right choice. While it is in force, we block your account, end all marketing to you and turn down any fresh registration in your name. Whatever balance is left goes to your verified withdrawal method.
Closing your account is a separate option for players who simply wish to leave. Please tell us if your reason relates to gambling, so we can apply the right safeguards.
Taking the self-assessment quiz
You can repeat the quiz described above as often as you like. Taking it every few months is a simple way to see whether your habits have changed.
Getting your identity and location confirmed before you deposit
Before your opening deposit is processed, your identity is verified, your legal age confirmed and your location checked against permitted areas. These steps prevent underage and excluded players from accessing the site and protect your account from misuse by others.
Contacting our team
Write to help@lloydminstercasino.app for help with a responsible gaming tool, to ask us to apply a limit for you, or to discuss concerns about your play. Use your account's registered email and put Responsible Gaming in the subject line so the message reaches the right team directly. Requests to reduce a limit or begin a pause are handled first. Our General Terms set out how these tools apply to your account.